Refund Policy

Free & Pro Plans

WithYou offers a Free plan at no cost and a Pro plan for users who want higher quality, voice chat, camera, and persistent rooms. The Free plan is always free — no payment required.

Cancellations

You may cancel your Pro subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you will retain access to Pro features until then. We do not offer prorated refunds for unused time within an active billing period.

Eligible Refunds

We will issue a full refund if:

• You request a refund within 3 days of your Pro plan charge.
• You were charged in error (e.g., duplicate charge or charge after cancellation).
• The Service experienced significant downtime (>24 consecutive hours) during your paid period.

Non-Refundable Cases

• Refund requests made more than 3 days after the charge date.
• Renewal charges after the initial billing period.
• Account suspensions due to violations of our Terms of Service.

How to Request a Refund

Email us at contact@dexic.tech with the subject line Refund Request and include your account email and reason for the request. We aim to respond within 2 business days.

Processing Time

Approved refunds are processed within 5–10 business days and will appear on your original payment method.